Privacy Policy

This Privacy Policy applies specifically to the Khoroch Customer App and Khoroch Shop App available on Google Play, and to the website at khoroch.app. It explains how Khoroch collects, uses, and protects your information when you use our Android apps and related services.

1. Information We Collect

For Customers:

• Personal Information: Name, phone number, delivery address
• Usage Data: App activity, preferences, crash reports, device information
• Location Data: GPS location for nearby shop services and delivery tracking
• Order Information: Purchase history, preferences, payment methods

For Shop Owners:

• Business Information: Shop details, owner name, address, trade license, verification documents
• Financial Information: Bank details, tax information, payment preferences
• Transaction Data: Orders, sales records, commission payments, analytics
• Product Data: Inventory, listings, pricing, availability

2. How We Use Your Information

• Process and deliver orders
• Connect customers with nearby shops
• Improve app performance and user experience
• Send order updates and promotions (with consent)
• Provide customer support
• Prevent fraud and ensure security
• Comply with legal obligations

3. Data Sharing

We do not sell or rent your personal data. We may share limited information with:

• Shops/Delivery Partners: Order and delivery information
• Payment Processors: Secure transaction processing
• Service Providers: Third-party services that help operate our platform
• Legal Authorities: When required by law

4. Android App Permissions

The Khoroch Customer App and Shop App may request the following Android permissions to support core features such as nearby shop discovery, order tracking, app reliability, and secure connectivity.

Location

• Approximate location (network-based)
• Precise location (GPS and network-based)

Used to show nearby shops, improve delivery estimates, and support location-based order tracking.

Wi-Fi Connection Information

• View Wi-Fi connections

Used to optimize connectivity behavior and improve service reliability.

Other

• Receive data from Internet
• View network connections
• Full network access
• Run at startup
• Control vibration
• Prevent device from sleeping
• Google Play license check

Permission availability and behavior may vary by Android version, device manufacturer, and app release. You can review and manage permissions at any time from your device settings.

5. Data Security

We implement robust security measures including end-to-end encryption, secure servers, access controls, and regular security audits. We comply with Bangladesh Data Protection laws, the Digital Security Act 2018, the Google Play Developer Program Policies, and international standards.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Receive your data in a structured format
• Opt-out of marketing communications
• Disable location services
• Request restriction of data processing

To exercise any of these rights, email privacy@khoroch.app. Account deletion is also available at khoroch.app/delete-account.

7. Data Retention

• Active accounts: Data retained while active
• Inactive accounts: Up to 3 years for reactivation
• Transaction records: 7 years for legal compliance
• Marketing data: Until opt-out or deletion request

8. Children's Privacy

Customer App: Not intended for children under 13. Shop App: Strictly for businesses (18+). We do not knowingly collect information from children under applicable age limits.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified through the app or email.

10. Contact

Company: Khoroch
Address: 74/A/6, Palash Nagar, Pallabi, Mirpur, Dhaka-1216, Bangladesh
Privacy Requests: privacy@khoroch.app
General Support: support@khoroch.app

For our full Terms of Service, Refund Policy, and additional legal information, see khoroch.app/legal.